Because every neon sign is made to order and customized, all sales are final, with the exception of receiving a faulty or broken product. If your sign arrived broken, defective, or the wrong color, please send us an email at info@pinecrestmtl.com and we will have a brand new sign made for you completely free of charge!

Every neon sign comes with a 1-year warranty on all electrical components. In the rare case that the sign burns out within a year of purchase, we will replace it for you free of charge. Our signs are made to last a minimum of 50,000 hours, which is a minimum of 5 years if kept on 24/7. If the sign arrives broken or defective, we will replace it for you free of charge. If this is the case, please send a photo/video proof of the defect to info@pinecrestmtl.com , and we will immediately produce a new piece for you.

A neon sign is a type of illuminated sign that produces a bright, eye-catching glow. Traditional Neon Signs: These use glass tubes filled with neon or other gases. Electricity excites the gas, creating a colorful glow. LED Neon Signs: These are the most common type today. They use flexible LED strips encased in tubing to mimic the look of traditional neon signs. LED neon signs offer advantages like: Customization: Wider range of colors, fonts, and design possibilities. Energy Efficiency: Consume less power than traditional neon. Durability: More resistant to breakage and have a longer lifespan.